Thank you for shopping with Sophia Living. We take great pride in the premium craftsmanship and quality of our home textile products, including our bespoke curtains, tablecloths, and cushions. To provide you with the clearest guidance and full transparency, our return and refund policies are structured based on the specific type of product you have purchased.

Sophia Living is operated and owned by MINDGLOW LTD (Company Number: 14877042). All returns and refund requests are processed strictly in accordance with the guidelines below.

QUICK POLICY SUMMARY (Google Merchant Compliance)

• Return Window: 15 Days for Standard/Ready-Made items. Made-to-measure/Bespoke items are non-returnable unless faulty.

• Return Method: By Mail only.

• Item Condition: Unused, unwashed, and in its original package with tags.

• Restocking Fees: £0.00 (No restocking fees apply).

• Return Shipping Costs:

  • For defective, damaged, or incorrect items: Free (Paid by Sophia Living).

  • For customer change-of-mind (Standard items only): Paid by the customer.

SECTION 1 - READY-MADE & STANDARD PRODUCTS

All of our standard home textile products, cushions, and standard-sized decor items are carefully handmade. Because these products are crafted according to our own established standard dimensions, we gladly accept returns or exchanges within a 15-day window.

• Return Window: You have 15 days from the exact date you receive your item to request a return.

• Eligibility Criteria: To be eligible for a return, your handmade item must be unused, unwashed, and in the exact same pristine condition that you received it. It must be returned in its original, undamaged packaging with all original tags and labels securely attached.

• Return Shipping for Change of Mind: If you wish to return a standard item due to a change of mind, you will be responsible for paying your own shipping costs for returning the item. Return shipping costs are non-refundable.

SECTION 2 - MADE-TO-MEASURE PRODUCTS (Custom Curtains & Blinds)

Our made-to-measure curtains and custom items are individually tailored and handcrafted to your exact custom specifications and specific measurements. As such, in compliance with UK consumer law regarding personalized goods, we follow strict industry guidelines:

• No Change-of-Mind Returns: We are strictly unable to accept returns, offer exchanges, or provide refunds if you change your mind, are unsatisfied with your fabric/color selection after production, or if incorrect measurements were provided to us during ordering. We highly encourage utilizing our fabric details and ordering free samples before finalizing your order.

• Faults or Order Errors: We will gladly accept returns, structural alterations, or issue a full refund only if the product arrives with a manufacturing fault, is damaged in transit, or does not match the exact specifications and measurements confirmed in your original order. In such cases, please notify our customer service team within 7 days of delivery at support@sophialiving.co.uk, providing clear photos and a description of the issue. Sophia Living will cover 100% of the return shipping costs for faulty custom items.

🌟 Exclusive 3-Year Warranty on Custom Curtains

We stand firmly behind the premium quality of our work. All of our Made-to-Measure Curtains come with an exclusive 3-Year Warranty covering manufacturing defects, stitching integrity, and fabric faults under normal household use. If your custom item develops a structural fault within 3 years of purchase, please contact us immediately so we can arrange an efficient repair or replacement at no additional cost to you.

SECTION 3 - HOW TO INITIATE A RETURN

To return an eligible standard item, or to report a fault under warranty, you must follow our authorized return process:

1. Request Authorization: Email our customer service team at support@sophialiving.co.uk with your Order Number and the reason for your return. Do not send items back without prior written authorization.

2. Pack Safely: Once authorized, secure the item in suitable, protective packaging to avoid any damage during transit. Please write your Order Number clearly on the outside of the return package.

3. Ship Your Package: Post your item to our dedicated Returns Department at the address verified below. We strongly recommend using a tracked or signed-for delivery service, as Sophia Living cannot be held responsible for items lost or damaged in transit.

SECTION 4 - REFUND PROCESSING TIME

Once your return package is delivered to our department, our quality control team will inspect the item within 2 business days. We will immediately send you an email notifying you that we have received your returned item and confirming whether the refund has been approved or rejected based on its condition.

If approved, your refund will be processed immediately. A credit will automatically be applied to your original method of payment (credit card, debit card, or designated payment gateway). Please note that it typically takes 5 to 7 business days for banks or credit card companies to clear and officially post the refund transaction into your account.

CONTACT & RETURNS ADDRESS

For any assistance, questions regarding your return, or warranty claims, our dedicated customer service team is here to help:

• Official Support Email: support@sophialiving.co.uk

• Direct Customer Support Phone: +447401625891

• Returns Department Address: MINDGLOW LTD (Company Number: 14877042) 106 MARROWBROOK LANE, FARNBOROUGH, HAMPSHIRE, GU14 0AB, United Kingdom

• Operational Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)

Need help with a return?

Our team at Sophia Living is happy to assist you.

Contact Us