Every bespoke product from Sophia Living is crafted with exceptional care and mathematical precision. We are so confident in the premium quality of our luxury textiles that we back our made to measure curtain collections with a comprehensive 3 year guarantee against manufacturing defects, giving you absolute peace of mind. We guarantee our curtains against structural manufacturing faults, including premature fabric degradation and unexpected color fading under normal domestic conditions. Please note that exclusions apply, as damage caused by improper care, incorrect home washing, pet damage, alteration, or everyday accidental misuse is strictly not covered by this guarantee.

Regarding what is covered under this policy, we include genuine manufacturing defects or structural faults in materials. We also cover handcrafted products that do not match your confirmed and finalized order specifications. Additionally, items verified as damaged during transit or delivery, as well as major size discrepancies from the exact dimensions ordered by the customer, are fully protected.

If you believe your product has developed a fault covered by our 3 year guarantee, please follow these simple steps to help our team assist you. First, reach out to our dedicated customer service team with your verified order number and a clear description of the issue. Second, provide clear photos or a short video of the issue to help our quality control experts evaluate the fault as quickly as possible. Once verified, we will arrange a priority replacement or professional repair of the faulty item at absolutely no additional cost to you.

If you have any questions about your guarantee, our support team is always happy to guide you through any inquiries. You can contact us via our official support email at support@sophialiving.co.uk or visit our official contact page.

Have a question about your guarantee?

Our team is always happy to help.