Shipping & Delivery Policy

At Sophia Living, we specialize in bespoke, made-to-order, and handcrafted home goods, including tailored curtains, beautifully crafted tablecloths, and elegant cushions. Every item is meticulously crafted by hand from scratch to meet your custom specifications. Because we commit dedicated time and precision to every single piece, our delivery timelines reflect both our artisan production process and reliable transit times.

1. Delivery Destinations

We provide fully tracked and secure shipping across the United Kingdom. Please note that due to courier restrictions and the secure signature requirements of our high-value items, we are strictly unable to deliver to BFPO addresses or PO Box addresses.

2. Order Processing & Delivery Timelines

To ensure absolute transparency, our total delivery timeframe is broken down into clear handling (production) and transit (shipping) periods. The timeline begins the business day following your confirmed payment and receipt of final custom specifications.

Note on Working Days: Order processing, manufacturing, and transit operations occur from Monday to Friday. Bank holidays and weekends are not classified or counted as working days.

3. Shipping and Delivery Fees

We believe in transparent, upfront pricing with no hidden charges at checkout. Shipping fees are determined by fixed rates based on your total order value:

• Orders under £100: A flat shipping and handling fee of £5 applies.

• Orders of £100 and over: Free Standard Delivery is automatically applied at checkout.

4. Order Tracking & Journey

As soon as your bespoke creation is finished, carefully wrapped, and dispatched from our studio, you will automatically receive a dispatch confirmation email. This email will contain a secure tracking link and tracking number, allowing you to follow your order's journey directly to your doorstep in real time.

5. Important Delivery Terms & Conditions

• Signature Upon Delivery: To ensure your luxury home goods arrive safely and securely, all Sophia Living deliveries require a physical signature upon receipt. If you are not available to sign, the courier will leave a card with instructions for re-delivery or collection.

• Address Changes: Because each piece moves directly into our precise handcrafting queue upon order confirmation, modifications to shipping addresses can only be accommodated within 24 hours of placing your order. Please contact our support team immediately for urgent updates.

• Delivery Delays: While we work diligently to meet all stated timelines, unexpected delays caused by courier service disruptions, extreme weather, or public holidays may occasionally occur. We will communicate any significant adjustments to your timeline promptly.

6. Still Have Questions About Your Delivery?

Our dedicated customer support team is happy to assist you with your specifications, tracking inquiries, or delivery updates. We guarantee a response within 24 business hours.

• Sophia Living Customer Support

• Email: support@sophialiving.com 

• Phone: +447401625891

• Registered Business Address: MINDGLOW LTD 14877042
  106 MARROWBROOK LANE, FARNBOROUGH, HAMPSHIRE GU140AB

• Operating Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)