To help resolve your query as quickly as possible, we have gathered our most frequently asked questions regarding our premium made to measure collections. If you are thinking of placing an order with us, please note that all our curtains, tablecloths, and cushions are custom handcrafted to your exact specifications. Because each item is bespoke, our standard production and delivery time takes between three to four weeks. We highly recommend utilizing our professional measuring guide before completing your checkout to ensure a flawless fit, as custom products cannot be returned for sizing mistakes made by the customer.

Regarding fabric selection and samples, we believe that exceptional quality deserves to be experienced in real life. We offer complimentary printed fabric samples to our United Kingdom customers so you can feel the premium texture and check the true colors against your home decor before purchasing. You can easily order your free samples directly through our website product pages, and they will be dispatched within one business day via tracked courier, taking only two to three working days to arrive at your door.

If you have already received your order and require support, we stand behind our craftsmanship with a comprehensive three year guarantee against genuine manufacturing defects and fabric faults. In the rare event that your items arrive damaged during transit or do not match your confirmed order specifications, please reach out to our dedicated support team with your order number and clear photographic evidence. Once our quality control team verifies the structural fault, we will immediately arrange a priority replacement or professional repair at absolutely no additional cost to you.

For delivery updates and order tracking, our system automatically emails you a unique tracking link as soon as your handcrafted package is dispatched. All our premium shipments are sent through trusted, reliable courier networks and are fully insured to guarantee they arrive at your United Kingdom doorstep in perfect condition. If you have any further questions or need direct assistance, please contact our team via our official support email at support@sophialiving.co.uk or through our contact page.